Journal Articles Under Peer Review:

  • S. M. Emadi, S. Modaresi and V. Deshpande, Diamonds in the Rough: Leveraging Click Data to Spotlight Underrated Products, Major Revision at Production & Operations Management, November 2023.

    • This paper was selected as a finalist for the MSOM 2020 Data-Driven Challenge in collaboration with JD.com.

  • D. Steele, S. M. Emadi and S. Kesavan, Intertemporal Pricing with Resellers: An Empirical Study of Product Drops, Major Revision at Management Science, April 2023, 56 pages.

  • Li Ding, S. M. Emadi and Basak Kalcani, Trips for Tips? Implications of Tips on Drivers’ Search Behavior, Reject and Resubmit at Manufacturing & Service Operations Management, August 2023.

  • Zahra Ziaei, Adam Merseareu, S. M. Emadi and Vidya Gargeya, Inferring Consideration Sets from Heatmap Data, Reject and Resubmit at Management Science, July 2023.

Published Refereed Journal Articles:

  • B. Hathaway, S. M. Emadi and V. Deshpande, Personalized Priority Policies in Call Centers Using Past Customer Interaction Information, Management Science, Vol. 68, No. 4, April 2022, pp. 2806–2823.

  • B. Hathaway, S. M. Emadi and V. Deshpande, Don’t Call Us, We’ll Call You: An Empirical Study of Caller Behavior Under a Callback Option, Management Science, 67.3 (2021), pp. 1508-1526.

  • S. M. Emadi and B. Staats, A Structural Estimation Approach to Study Agent Attrition, Management Science, 66.9 (2020), pp. 4071-4095.

  • S. M. Emadi and J. Swaminathan, Customer Learning in Call Centers from Previous Waiting Experiences, Operations Research, Vol. 66, No. 5, September-October 2018, pp. 1433-1456.

  • Z. Aksin, B. Ata, S. M. Emadi and C. Su., Impact of Delay Announcements in Call Centers: An Empirical Approach, Operations Research, Vol. 65, No. 1, January–February 2017, pp. 242-265.

  • Z. Aksin, B. Ata, S. M. Emadi and C. Su., Structural Estimation of Callers’ Delay Sensitivity in Call Centers, Management Science, Vol. 59, No. 12, December 2013, pp. 2727-2746.

    • This paper was selected as one of three finalists for the 2015 MSOM Service Management SIG Prize for the best paper on service management published between 2012 and 2015.