Journal Articles Under Peer Review:
S. M. Emadi, S. Modaresi and V. Deshpande, Diamonds in the Rough: Leveraging Click Data to Spotlight Underrated Products, Major Revision at Production & Operations Management, November 2023.
This paper was selected as a finalist for the MSOM 2020 Data-Driven Challenge in collaboration with JD.com.
D. Steele, S. M. Emadi and S. Kesavan, Intertemporal Pricing with Resellers: An Empirical Study of Product Drops, Major Revision at Management Science, April 2023, 56 pages.
Li Ding, S. M. Emadi and Basak Kalcani, Trips for Tips? Implications of Tips on Drivers’ Search Behavior, Reject and Resubmit at Manufacturing & Service Operations Management, August 2023.
Zahra Ziaei, Adam Merseareu, S. M. Emadi and Vidya Gargeya, Inferring Consideration Sets from Heatmap Data, Reject and Resubmit at Management Science, July 2023.
Published Refereed Journal Articles:
B. Hathaway, S. M. Emadi and V. Deshpande, Personalized Priority Policies in Call Centers Using Past Customer Interaction Information, Management Science, Vol. 68, No. 4, April 2022, pp. 2806–2823.
B. Hathaway, S. M. Emadi and V. Deshpande, Don’t Call Us, We’ll Call You: An Empirical Study of Caller Behavior Under a Callback Option, Management Science, 67.3 (2021), pp. 1508-1526.
S. M. Emadi and B. Staats, A Structural Estimation Approach to Study Agent Attrition, Management Science, 66.9 (2020), pp. 4071-4095.
S. M. Emadi and J. Swaminathan, Customer Learning in Call Centers from Previous Waiting Experiences, Operations Research, Vol. 66, No. 5, September-October 2018, pp. 1433-1456.
Z. Aksin, B. Ata, S. M. Emadi and C. Su., Impact of Delay Announcements in Call Centers: An Empirical Approach, Operations Research, Vol. 65, No. 1, January–February 2017, pp. 242-265.
Z. Aksin, B. Ata, S. M. Emadi and C. Su., Structural Estimation of Callers’ Delay Sensitivity in Call Centers, Management Science, Vol. 59, No. 12, December 2013, pp. 2727-2746.
This paper was selected as one of three finalists for the 2015 MSOM Service Management SIG Prize for the best paper on service management published between 2012 and 2015.